对****电话支持感到恼火？再一次？这里有一些技巧可以帮助您获得更好的帮助。

• Ask for a call back. Major companies such as cable providers or telcos may offer to look into problems and then call you back—and then they do! If the service rep suggests that your hold time will be long, ask if they will call after checking into the problem. Get the representative's name, badge number and extension as well as your case number in case the promised call back does not occur.
• Dial then wait. As we've mentioned before, don't go through voice-mail hell. After dialing, just wait. Many businesses route you directly to an operator or service rep when they think you're dialing on an old-fashioned rotary phone.
• Go to the store. If you're having trouble getting good service over the phone, c***ider stopping by a store or kiosk instead—particularly when dealing with phone companies. Qwest customer service may say they can't get you a new phone on your old contract—but the commission-driven kiosk person probably can get it for you with a 2-year contact extension.
• 挂断处理坏名声？挂断然后再打电话。你会被安排到另一个人那里，可能没有态度问题。
• 逐步升级。还是没有结果？把电话升级。要求与主管或客户保留部门交谈。

多亏了德里克·费奇。