HTC超薄陶瓷涂层的一些早期客户声称，这种表面粗糙的表面——微弧氧化，正如它所说的——非常容易损坏。他们的发病率是否高于平均水平仍不清楚，但HTC今天下午发表了一份简短声明，明确表示他们正在调查此事：

HTC is committed to delivering a high quality product and great experience for all our customers. There have been a few, isolated reports of this issue. The finish on the One S was laboratory tested as being at a hardness similar to ceramic. While that's hard, it doesn't mean it's impossible to damage. Regardless, HTC takes quality very seriously and are providing all customers with an immediate fix and we are implementing some **all changes to ensure customers do not experience this issue in the future.

目前还不清楚宏达电表示“立即为所有客户提供解决方案”是什么意思——我们已经联系该公司寻求澄清——但他们显然采取了诺基亚式的方式，将投诉扼杀在萌芽状态。

最新消息：我们收到了HTC的回复，“即时解决方案”就是在DOA期限内（通常为30天，但因国家而异）将**退回您购买的商店。除此之外，宏达电表示，它将很高兴按照标准保修条款修复**。