如何联系三星客户服务(contact samsung customer service)
方法1方法1/3：电话
- 1呼叫1-800-SAMSUNG以获得一般客户支持。拨打电话号码，仔细倾听对方的提示。如果您被告知按下按钮以获得与您的问题相匹配的提示，请仔细遵循说明。否则，支持热线会将您连接到三星Care Pro，以便您可以讨论您的问题并找到解决方法。电话线每周7天开放，从东部时间上午8点到中午12点，提供移动支持。设备支持在工作日美国东部时间上午8点至12点以及周六美国东部时间上午9点至下午6点提供。您可以在工作日的美国东部时间上午8点至晚上9点联系IT支持部门。如果您无法立即拨打电话，您也可以选择提示，安排三星在更方便的时候给您回电话。
- 2Dial 1-855-726-8721，如果您对订单有疑问。准备好您的订单号，因为您需要输入或告知客户服务代表。一旦你拨打了这个号码，请按照另一条线路的提示来帮助缩小你的问题范围。尽可能详细地了解您的问题或担忧，以便三星支持部门更容易解决。您可以每天24小时访问此号码。当你打电话询问订单时，你可能会经历很长的等待时间。
- 3联系1-855-795-0509，询问有关您的三星帐户的问题。虽然您可以在线更改大部分帐户信息，但您必须联系支持部门以恢复登录或更新您的位置。拨打电话号码，听每个提示。选择与您的问题相关的提示，以与三星的其他人联系。告诉他们你的问题并遵循他们给你的指示。您可以在美国东部时间每天上午9点至下午6点拨打此电话号码。您将在所有三星设备上登录同一帐户。
- 4联系1-866-371-9501寻求三星Care+的帮助。如果您的手机损坏或出现硬件故障，如果您有三星Care+，您可能可以更换它。拨打电话号码，让他们知道你的设备发生了什么。根据受损情况，他们可能会提供更换或维修服务。三星Care+电话线每天全天开放。如果您意外损坏手机，您每年只能要求进行3次维修或更换。
- 5如果您想向Samsung发送问题短信，请向62913发送文本帮助。如果你没有时间打电话，你可以在短信对话中获得同样的支持。发送消息后，您将收到提示，帮助您缩小问题范围。按照与设备问题最匹配的提示访问常见修复程序，并与三星技术支持人员聊天。你可以每周7天随时发送短信。
- 查看是否有其他人在https://us.community.samsung.com/t5/Samsung-Community/ct-p/us.
- 您也可以尝试在推特上或三星支持Facebook页面上向@SamsungSupport提问：https://www.facebook.com/samsungsupport.他们可能会直接发回消息来帮助您解决问题。
- 发表于 2022-05-30 06:50
- 阅读 ( 49 )
- 分类：教育和通信
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