T-Mobile USA首席执行官Philipp Humm今天向其员工发送了一份备忘录，宣布在全国范围内净裁员约1900人，主要原因是关闭了位于宾夕法尼亚州阿伦顿、佛罗里达州劳德代尔堡、德克萨斯州弗里斯科、德克萨斯州布朗斯维尔、堪萨斯州莱内克斯、科罗拉多州桑顿和雷蒙德的七家呼叫中心设施，俄勒冈州。不过，实际上，受影响的员工人数将超过这一数字——公司总共裁员3300人，其余17个呼叫中心新增1400人。

不过，这还不是全部：哼哼说要期待更多。”展望未来，我们还将对公司的其他部分进行重组，”他表示，预计将在5月底发布公告。他指出，需要“更好地优化，以匹配我们的客户群和通话量”，这是重组背后的主要驱动力— 如果你从字里行间看，那就意味着移动的背后是不断缩小的用户群。”我们必须解决我们的业务现实，这样我们才能专注于让T-Mobile恢复增长。”

T-Mobile在推进LTE方面有一些重大支出，因此削减众所周知的肥肉似乎是Humm的重点——不幸的是，这么多人需要在这个过程中受到影响。

请参阅下面Humm备忘录的全文。

Dear colleagues,

I have difficult news to share today: we are c***olidating our call center operati*** and closing seven of our 24 facilities. This decision was not easily reached, but it is a necessary measure. The reality is our cost structure must be better optimized to match our customer base and call volumes.

The affected Customer Service facilities are Allentown, Pennsylvania; Fort Lauderdale, Florida; Frisco, Texas; Brownsville, Texas; Lenexa, Kansas; Thornton, Colorado; and Redmond, Oregon. The c***olidati*** will result in 1,900 net job reducti***. Approximately 3,300 employees at the seven impacted facilities will be affected, and we will begin hiring immediately at the remaining 17 call centers to fill as many as 1,400 positi***.

Impacted call centers will remain open for three months following this announcement. Affected customer service representatives will have the option to transfer to any of the remaining 17 call centers. Employees who choose not to transfer and are employed on the date the center closes, will be offered transition packages with severance pay and outplacement support. T-Mobile is partnering with an outplacement firm to provide on-site career centers at all seven facilities. Every employee will have access to a personal career coach and be offered job search training and tools. In addition, T-Mobile will pay for two months of continued health care coverage under COBRA (which is available for up to 18 months for eligible employees who elect this option).

Looking ahead, we will also be restructuring other parts of the company. It is important to note this will not include our customer service representatives in the remaining 17 call centers, technicians in engineering or front line employees in our T-Mobile corporate-owned stores. In other parts of the organization, the majority of changes will be announced by the end of May 2012. Senior leaders are intently focused on making the best possible choices standing on the foundation of our shared T-Mobile Values. The outcome will be an organization that is structured efficiently and closer to the customer. Leaders will share more information as plans evolve.

These are not easy steps to take — or, I know, to read. We must address our business realities so we can focus on getting T-Mobile back to growth.

Our commitment, as we go through this process, is to provide clear perspective and understandable rationale, be forthright in our communicati*** regarding our decisi***, and be respectful and compassionate in our treatment of affected individuals.

Thank you for your ongoing commitment and support.

With sincere appreciation,

Philipp Humm CEO & President T-Mobile USA